What the Customer Actually Wanted


47 Responses to What the Customer Actually Wanted

  1. Matt McGee says:

    Now THAT is pure brilliance! Where’d you get it, Michael?

  2. inkode says:

    Lol thats wicked definitely bookmarking that!

  3. Excellent! Absolutely true and hilarious.

  4. @Matt – Funny enough, I have a friend that sends me countless FWD emails every day, but there are always some gems, and this was one of them. I couldn’t find any attribution or anything, but it is pure brilliance. I crack up every time I read it again.

    Thanks for sphinning it!

  5. [...] [8] What the Customer Actually Wanted (Funny Pic) – If you have any background in marketing or software development you’ll find this highly amusing. If not, you’ll probably just think that it’s a weird cartoon! [...]

  6. That is classic, Michael! Thanks for posting that.

  7. An oldie but a goodie. This is a very much improved version. Congratulations.

  8. Arnie says:

    Imagine how many years that has been true. Some things never change.

  9. Hobo says:

    Class find, Michael. Had me laughing out loud.

    Sphunn & Stumbled.

  10. Kalena says:

    Great stuff! That combined with this: http://www.searchenginecollege.com/2007/09/12-breeds-of-client-and-how-to-work.html would make a pretty accurate client description!

  11. fantomaster says:

    ROFLMAO – that’s a great one, and so true!

  12. Brian says:

    I sent this to my website developer.

  13. Gene says:

    LOL… tiered swing vs tired swing.

  14. This was a nice way to wake up, it made me laugh and set me up for the day.

  15. [...] Was man will und anschließend bekommt, hängt maßgeblich an einem guten Briefing. Tags: briefing, kundenwünsche, werbeagentur Ähnliche Artikel:None Trackback-URL dieses Beitrages [...]

  16. John says:

    Very funny thanks. Indeed, it’s so true.

  17. Alex says:

    Jep that’s the same way some of my customers are working…

  18. [...] Jaaaa… wir sind im Moment (bis auf den Herrn martin, der arbeitet seiner Ausstellungseröffnung am 18. November entgegen) ein wenig zu einer Linkhalde geworden, aber bei solchen Vorlagen kann ich nicht anders. [...]

  19. Deborah says:


    I love it. Talk about missing the boat. I have expanded over at Biz Informer on the thought that if we truly listened instead of anticipating customer needs – we’d hit the mark far more frequently.


  20. This has been kicking around for a while – but its soo true…

  21. Megan says:

    Very funny and yet so true. Great Job I will be sharing this in my seo classes if you don’t mind


  22. Mitesh Ashar says:

    That is interesting…
    Although it is funny but makes some deep sense

  23. Bronson says:

    This is super, i especially liked the part about what got documented.

    This is definitely getting printed out and also mailed around the office.

  24. Comis says:

    How fun! Thanks for the posting!

  25. geri says:

    I absolutely thought that this was way cool! Thanks for the laugh.

  26. juan says:

    Hey, you forgot how the Auditor reported it, how the Accountant wrote it in books, how the Consultant re-engineered it, how the Lawyer sued the Client and how the Bussiness Schools teached the case… LOL!

    Flats to Rent Live

  27. Korayem says:

    WoooWW…that was hilarious!! sooo trueee

  28. Diseño says:

    [...] Vía Solo SEO. Encontrado en StumbleUpon, el almacén de cosas raras. [...]

  29. Dan Perry says:

    I’m printing this out and putting it in my cube. Thanks for sharing.

  30. [...] Michael/Solo SEO: What the Customer Actually Wanted Go ahead, tell others about this… These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

  31. Very tree, opps, true. Smart, clear, funny.

  32. [...] Get to know your customers, you never know when they’ll be gone for good. [...]

  33. [...] To my surprise I have 4 articles nominated, in 2 categories! In the SEO category, one called Learn SEO Basics: Long Tail Keywords and another 7 Steps to Get Your New Site Indexed in 24 Hours (that also has a great follow-up with 80+ comments called 24 Hour Site Indexing Works Again). In the LOL Funny! category (no one has ever really called me funny actually) I have our most visited and commented post ever, What the Customer Actually Wanted, and the other is LinkedIn Wants Me to Accept or Deny Jesus?. [...]

  34. [...] What the Customer Actually Wanted Michael Jensen, Solo SEO | 11/23/07 [...]

  35. James says:

    hehehe, didnt get it at first but after I couldnt stop laughin, thanks..

  36. Weis says:

    very funnyyy, keep up the good work!

  37. That was really funny, but it reflects the world we leave in. :)

  38. That was really funny, but it reflects the world we live in.

  39. John Rheese says:

    I get a lot of customers complaining of other companies that act like that.

  40. Dan says:

    You can replace “what marketing advertised” with “what the sales guy promised”. Lowered Expectations…

  41. [...] connaissez peut-être la fameuse planche de dessins humouristiques (exemple sur le site de Michael Jensen, Solo SEO) décrivant le schéma allant de l’expression du besoin par le client à [...]

  42. [...] What Customers Want – Vs. What customers get. [...]

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