SoloSEO

Image Isn’t Everything, But It Is Something.

Posted by Aaron R Stewart on October 11th, 2007

Taking a look at the corporate logs in the image to the left, how do you feel about those brands? Do you feel anything? Much in marketing is focused on influencing the public’s perception of our companies, our products and our brand. We want others to think our products/services are high in quality, a good value, safe, reliable, fun, entertaining, satisfying, or simply the best. So how is this done online, is it different when compared to more traditional ad mediums? For, example in TV commercials we have just about seen it all, from diet cola commercials, which appeal to our hip and healthy side, to luxury cars like Lexus, BMW and Mercedes, which tout their extreme quality, and attempt to impress us with their prestige. All this presentation created simply to influence our perception toward these brands. And with TV being so visual, the advertiser can use all sorts of techniques to spin their products in a very positive light. Many are now wondering if TV advertising is as effective as it use to be? I’ll bet there are a million or two Tivo owners who will tell you it probably isn’t, but that is a discussion for another day, but does suggest a need to come up with other methods to improve our corporate image.

We all know TV ads aren’t real life, and although I doubt there is any girl that choose to hang out with a guy because of the type of diet cola he drank, at least I hope not, we all know some people drink certain brands of soda or diet soda because they believe they are being perceived by others to be cool, sophisticated, wealthy, discerning, or concerned with their health, etc. Many choose to use these brands because of the brand image they have in their own head, will hopefully be identified by others as the product is consumed. My wife loves Diet Coke, and I mean LOVES it. She says it tastes better than all the other diet beverage choices out there, without question. I personally disagree, I think Diet Coke tastes like licking dirt off a pitching wedge. She also thinks Diet Coke portrays a certain image, say of an attractive blonde girl cruising along a beach-side path on roller skates, bopping to the music as she enjoys her Diet Coke. But while I like the commercial quite a bit, and it matches the image of my wife well, I personally still see Diet Coke as the drink of choice for attendees of a 1929 high school reunion, held last weekend, and not the drink of anyone remotely hip. So this ad, although excellent in my opinion, has not changed my perception of Diet Coke one it, or its brand, it is still yuck, but many others feel differently. So when we work on our brand, we attempt to positively influence as many as we can, knowing full well we can’t change everyone’s perception, and that is ok.

Online we obviously don’t have the ability to visually create an image as well as a TV commercial can, although with YouTube and others we are getting closer. So we instead have to rely on other marketing opportunities to influence potential clients. In search marketing, our prestige and our perceived value are currently tied to how well we do in the SERPs. Many of us know that being on page 1 of a SERP isn’t necessarily the best way to determine if the particular product or company is the best (no offense to Google and Yahoo). And we know a high ranking it is not a guarantee of a good quality product or of excellent customer service either, but there is no doubt we notice the sites on page 1 more quickly, and we take a look at sites on page 1 more often than potentially better products and sites buried on subsequent SERP pages. So in a sense, the work of SEO directly influences the perception potential clients and the public will have on our businesses, at least initially. If we are ranking well on the results page, then we will be perceived as being market leaders, the most popular, the most cutting-edge, the highest quality, whatever, whether it is reality or not. The better we do on the SERPs, the better we will be initially perceived, and they more clients will visit our site. Then it is up to us to make sure our sites are designed well enough to deliver what client needs. We need to ensure visitors can easily find the information they need, that they feel comfortable with us, and we need to be sure they can easily order when it is time to purchase. Online, SEO should be seen as our ability to influence the initial perception of searching clients. SEO can be online marketing and online PR, all wrapped up into process, and really our opportunity to make a better first impression.

When considering the benefits of SEO, we need to remember that through the SEO process, we are improving the perception of our companies to potential clients. It isn’t just a matter of gaining more traffic to our sites, it is a matter of promoting and influencing the long-term image of our company and products. If we can make them initially believe we are great, then prove it to them with our site, products and customer service, then we have won a tough online battle.

Add comment Visited 3150 times October 11th, 2007 Aaron R Stewart

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Is a Customer Ever Wrong?

Posted by Aaron R Stewart on September 24th, 2007

The simple answer is yes, there are times when the customer is wrong, but that doesn’t really matter much in the end. We still have to deal with the situation and attempt to make the most of it, while not further upsetting and potentially losing a client. This can be very tough for some, I fortunately have wonderful partners that are very kind, and considerate, probably to a fault, and they handle most of the customer service needs around here. But I had an interesting experience last weekend, which made me think (I know, I know, finally the dummy thinks).

My wife and I had the opportunity to get out of town, and head up to Salt Lake City on Saturday night. Now it isn’t too big a deal, Salt Lake City is only 40 miles North, but it is just nice to get away from a college town, and the mass hysteria that occurs on the weekends here, especially homecoming weekend. We decided to get reservations at ZTejas at The Gateway, and were looking forward to a good meal, and a change of atmosphere. Well, it didn’t turn out quite the way we had envisioned it.

We were sat quickly enough, even a few minutes before our reservation time, so that was great. Unfortunately our table was by a window, which meant my wife was going to be cold (she is known to bump up the thermostat from a warm by manageable 72 degrees, to sometimes over 75, you guys know what I mean, way too hot). We ordered our food, and were served a Diet Coke for my wife, which is essentially the only liquid she has consumed for the last 20 years of her life, and a water for me, as I have recently got off the diet soda wagon. Although, had I known there was an apparent water shortage in SLC, I would have milked that tiny drink of water like crazy, because we didn’t see refills for 20 minutes after that, and the ZTejas cuisine can prove to be very spicy.

The appetizer came quickly enough, but it was missing the guacamole, which is just unpardonable in my simple mind. And we didn’t even get that nice warm corn bread everyone else seemed to be enjoying, we were totally forgotten. In all fairness to our server, she was sat 3 large parties all at once, so she was obviously crazed, but it would have been nice if she had just popped in as she was running around to tell us she hadn’t forgotten us. The real problem in my mind was the manager, who busy walking around with his hands in his pockets, and not helping this server out even a little bit. He glanced at our table, and others every once and awhile, and even with empty glasses in view, he did nothing. He could have at least been yelling out encouragement to the server, as he stood there motionless, it would have been something, but instead he played statue. Anyway, it was quite a humorous, but frustrating display of inept management, and incredibly poor organizational protocol. The server needed help, due to the over-seating in her section, and management apparently did not have a back up plan to deal with this sort of situation. I believe in the restaurant biz, this sort of thing must happen all the time, so the lack of a back-up plan seems remote, so it was probably just lack of effort and an unwillingness to put the plan to action that caused the problem, and this server’s whole section suffered because of it.

When our server finally got things semi under control, and worked her way back to us, we explained our frustration. Our mouths were burning, and our throats were dry, no guac, and no cornbread. My wife usually is the one who expresses our upset on our behalf, as I look down at the table and remain quiet. I don’t like to complain, I find it troubling. I am convinced that if I do complain, Karma will make sure I deal with upset clients at work all the next day. And I don’t handle upset clients well, so I try to avoid them at all cost. Fortunately my partners are quite good at calming situations down, where I tend to escalate them. At least I know some of my limitations, and it takes more than my fingers and toes to count them all.

Once our concerns had been expressed, we quickly had refilled drinks, hot corn bread, (unfortunately it was after we had finished our food) and a promise that the manager would come over to speak with us. My wife then informed me I would be speaking with the manager, as she was not happy with my head down, quiet tactic, as it made her feel I was not supporting her. When the manager came over I decided to try something new… I simply remained calm and explained to him our disappointment, that we had driven 40 miles to have a nice meal, through the driving rain, and it was just too bad it wasn’t as good as we thought it would be. The manager was obviously ready for a fight, so I think my calm comment kind of threw him off a bit, he stumbled when he spoke, and eventually said he was sorry, offered to “buy us a dessert,” (why do they say this, he isn’t paying for anything, we all know he isn’t), and offered to take the price of the appetizer off our bill, which was very considerate and appropriate response in my mind. He then quietly walked away. Our free dessert came quickly, we didn’t get to choose it, and unfortunately it had coffee flavored ice cream, which just plain tastes like dog breathe, so we didn’t eat it. But in a few more minutes the manager returned, he again told us he was sorry, and he then gave us a $50 gift certificate for the next time we made it up to SLC. I was impressed, he didn’t have to do that, I surely wasn’t expecting it, the free dessert and appetizer seemed an appropriate response for the trouble we experienced, so this was way above my expectations, and I look forward to going back to ZTejas someday. That was not the way I was feeling just a few minutes earlier.

When he came over the second time, I was very interested in what he said. He told us that he had thought about it, and if he had arranged to take his wife out, and driven 40 miles in the rain, looking forward to a nice meal, and the same thing had happened to him, he would have been upset. And that made sense to me. In business things aren’t always going to work out, there will be clients that aren’t totally pleased with our service, or our products, and we are going to have to deal with the upset. We have learned as a company that quickly taking responsibility for the problem, even if it is just our portion of the problem, and quickly apologizing, is by far and away the best way to diffuse the situation. It is amazing how quickly a rational discussion can begin, once a sincere apology is made. As customers, I would suggest we try to remain calm when something isn’t quite up to our standards, and attempt to make the problem we have personal to the person we are talking with. If they can get an inkling of how it might feel, if it were them experiencing the trouble, then I would suggest the eventual outcome will be much better for both the participants. The customer will get resolution without an increase in blood pressure, and won’t feel the need to kick the dog, yell at their spouse and kids just vent their pent up frustration, and the provider will keep a client and better comprehend just how their clients feel when things don’t go well with the service. This understanding might cause a provider to reanalyze their business model, and potentially make changes to better the company’s product or service. I will say this; a soft answer does seem to turn away wrath, and apparently it also gets you an extra $50 from a manager who originally didn’t seem to care about any of us, not too shabby an outcome.

Add comment Visited 3773 times September 24th, 2007 Aaron R Stewart

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Hey Businesses… Its about Blogging time.

Posted by Aaron R Stewart on September 7th, 2007

A good friend of mine, Thayne Peterson, called up yesterday and asked what he should do with his website to just help it perform a bit better. As you can imagine we get that question quite a bit around here, especially now that more people have kind of figured out what SoloSEO is about. This friend owns an auto dealership in Provo, UT (free link alert) and deals mostly in high-quality, used BMWs. He also has a repair shop as well, where they specialize in repairing most German made cars (this needs to be stated more clearly on the website). He, like many of us, just wants to be a bit more visible online.

In our conversation he mentioned he was considering signing up for a local online business directory, and perhaps purchasing some advertising on their site. He wondered if I thought it was a good idea, so I took a look. After some initial poking around, it was soon obvious that signing up was free, and the site existed solely on ad space it sold on the site. So I had no problem with him signing up, at least it is a new link to him, and this directory is well put together and has quite a comprehensive overview of local business, organized by category. I didn’t tell him if I thought purchasing an ad on this site was a good move or not, I don’t know enough about this directory’s traffic mix, or his business to understand if online advertising will provide a high enough ROI to make the ad price worth the investment. I will leave that decision to him.

But after a quick review of his site, I just gave him a few ideas that I think will help its performance in the search engines. First off, he does an excellent job of keeping the inventory of current cars up to date. As soon as they receive a new car, they clean it up and takes some nice pictures of the car, and then put those up with a simple description of each car on the site. I suggested that they should spend a bit more time on creating content for each car, focusing more on some keywords they are targeting, as well as the specifics of each car. These keywords should come from what they feel their strengths are, with local references included, like Provo, UT, Northern Utah, 40 South of Salt Lake City, UT, as examples. Additionally, I would have them use SoloSEO tools to analyze other local automotive sites doing well in the search engines, and then start targeting those keywords as well. Finally, they should also make sure the photos for each car are labeled clearly, and using an occasional keyword here and there, in a picture description, isn’t going to hurt rankings either.

Once a car is sold, they currently take the content and the pictures of that car off the site. I think this is a mistake many of us make. Rather, I would suggest they create a sold page, or past inventory page, then organize all the cars by model and year on this sold/directory page. Keep all that content written about each car, and the descriptive photos for each in play for the search engines. If they spend time creating the content, then they should continue benefitting from it. Plus, it might help potential clients find a model of car they are looking for. Thayne does a great job finding cars according to a potential buyer’s specifications. He did this for me, and it worked out great. So, if a potential buyer found a car on Thayne’s site by browsing the past inventory, which takes no time from Thayne’s sales people (truly a major benefit of any well conceived site), and Thayne gets a new client to work with, along with all the specs he needs to find a similar car, it is a win/win for everyone.

Next, I would suggest they start a company blog, it is another easy way to add content. We of course love WordPress Blogging system, we use it ourselves, and highly recommend it to everyone. On the Independent Import’s blog I would have them blog about sales they are having on certain cars, about automotive tips, about information on recalls, about new performance parts or options to “pimp our rides,” and even about the new innovations BMW is coming out with all the time. The automotive industry is one of constant innovation and change, and this provides excellent and frequent topics for a blog. Keep the blog fresh, with one or two posts a week at least, and also let his current and new clients know about the blog. Many new car owners are passionate about their cars (especially BMW owners), and reading new info about their brand of car and possible improvements/options, is very interesting and will increase business. I’ll bet Thayne could get quite a good subscription base fairly quickly, I know I would sign up.

I would guess there are many of us who feel like we need to do better online. Our site is there, but we need it to perform better, if at all and bring us some new clients. This is most easily done through search. Look for ways to increase your content, adding new pages, and a blog. Then write about products, changes in the industry, and keep your content, don’t ever throw it away. It may need to be tweaked or placed on an archives page of some sort, but you worked hard to create it, let it continue to work for you, it will make a difference in search engine rankings. As far as all the free advice to Thayne, I will take it on trade for a M3 convertible, black… of course.

1 comment Visited 5170 times September 7th, 2007 Aaron R Stewart

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The Marketing 4 Ps and SEO

Posted by Aaron R Stewart on August 30th, 2007

Much of a discussion on marketing can be broken down into what is termed “The Marketing Mix, or the 4 Ps” namely; Product, Price, Place, Promotion. Product being the service or product we sell, Price being the retail price a customer will pay for the product, Place being the locale where the product is purchased and Promotion being how we get our message out to the masses, and what we attempt to communicate in order to convince them to buy. The goal of a marketer then is to properly address the 4 Ps for their specific situation and to sell as many units of product as is potentially possible.

The online world is a bit of a different marketing animal. Some of the 4 Ps haven’t changed much, and others have. Our Product essentially remains the same. The Price is also not changed too much, although with increase access to information, and more access to online resellers, economists would expect at least a downward pressure on price, if not overall lower prices altogether. Place can also can be a bit different, while many of us may still have a store front, there are some small business owners who only sell their products online. So presently, we either sell both online, and through a brick and mortar store front, or we just sell online which is a new spin on “Place.” Finally we have Promotion, which in some cases is very similar to how we promote offline. Using banners and Ads on webpages. As an example, at the top right of Andy’s Marketing Pilgrim home page, we see ads prominently displayed to Andy’s thousands of visitors. This can be a very good online advertising option, as we are able to target clients who we can predict visit sites with a certain theme, and we have a degree of control on the content, color and message of our ad. Advertising our revolutionary new socks for example, on a site developed to provide marathon running tips to novice runners would predictably be a good advertising opportunity/match.

In online promotion we also have the opportunity to start an ad campaign and purchase ad space on search engine results pages. Both Yahoo and Google have programs for doing this. So if we search for “marathon running” in about any search engine, we will not only have organic or unpaid results, typically found in the center of the page, but we will also see a column of paid ads down the right hand, and sometimes even across the top of our results page. Again this type of advertising allows marketers to target potential clients they believe would be most interested in their product. However, these results page ads are frightfully limiting compared to other forms of both online and offline marketing. The ads all look the same in color and size, there are limitations on what can be stated, and on how many words can be used to get the message across. So it is much more difficult to really stand out through ads on a results page, I personally rarely look at these ads. Imagine driving down a Freeway with all the billboards having a white background, with an underlined blue heading (sometimes it may be bolded, wow!), black text of approximately 10 words, and a green URL link at the bottom, that’s it. Not many keen marketers would pay the billboard owners for such a poor advertising opportunity, but it may be a good way to get rid of all the billboards. Now, I am not a big supporter of billboards in the first place, in fact, they don’t make much sense to me at all. It has nothing to do with whether they work or not from a marketing perspective, I just don’t understand why we want these colorful distractions taking the attention of drivers moving along at 70 mph, with other distracted drivers all around them. It seems smarter to keep all the attention focused on the road, hey, maybe billboards painted right on the road? And don’t tell me these billboards are mainly for the car passengers, the HOV lanes around the country prove there aren’t many passengers in all those cars.

Anyway, to make standing out or ranking well on search engines results page even seems more difficult, when we learned earlier this summer from Google’s Udi Manber, that 25% of all search queries are brand new, and never have been used previously. So how to do we target those evolving clients?

In this apparent increasing difficulty in search engine marketing, we should really be seeing an opportunity to become specialists at anticipating the keywords our clients will use to find what they need. I see a very interesting research project here. It would be cool to analyze the behavior of a test group when they are all given the same, random items to search for online. It would be amazing to see how each would construct their query to best find what were looking for. It is this intellectual process we need to focus upon as online marketers and small business owners, how potential clients are conjuring up their searchers, what is the basis of their search, how do current events and trends influence their queries? With these questions in mind, creation of new keyword phrases will keep things fresh and relevant. We need to remember that due to the thousands of pages thrown on the Internet each day, the process of search has become quite different and more complex. Many of us understand that our searches need to be more detailed in order for us to truly find what we want, quickly. Searchers actually use long-tailed, localized keyword searches to get around the garbage Wikipedia like pages, and the miserable “informational” websites only created to rake in Adsense revenue. My average search queries are now at least 5 words, and usually contain a localization aspect to them.

So if we are mindful that 25% of search queries are new, and potential clients are using longer and longer tailed searches to find what they need, then we understand our creative juices really need to get flowing to benefit from the new long-tailed keywords trend. And we need to be addressing these long tail keywords possibilities for all our sites on a regular basis. Whether we create a new web page, change some product descriptions, or add a blog post using our new keyword phrases, it needs to be done. It is actually quite amazing how quickly one can rank number 1 when the keyword phrases used are unique and well placed. And many will be surprised when some of these phrases not only start bringing in new clients for the specific phrase, but also start ranking well for just portions of the original long-tail phrase originally created.

Add comment Visited 3754 times August 30th, 2007 Aaron R Stewart

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When the First Result Is Not the Best Result

Posted by Michael D Jensen on August 27th, 2007

You have probably tried Google’s “I’m Feeling Lucky” button before. But what if you based your business and purchasing based solely on getting the first result of a query?

I recently met with some folks that found their SEO company based on the first result of the query “search engine optimization”. The results have obviously changed since then (now its Wikipedia). Their experience with the SEO company was not a positive one: a lot of money paid for next to nothing.

The problem with relying on the first result has several components:

1) Many first results are not naturally boosted to the first result. Some of these make money just on your visit (and click), others may actually do sell the product or service you are looking for. Just because they are good at ranking high for that keyword doesn’t mean they are good at making their product or doing their service.

2) Your query may be the problem. You may be looking for one thing, and your query thinks you are looking for something else.

3) Comparing products and services is essential to good business and purchasing practices. Even the search engine result snippets can be a first level filter, telling you from the meta description or content of the page more information related to your keyword than just the page title.

That said, it’s still everyone’s dream to be number one in the search results. Why? Because you do get looked at, and you get clicked on, and your chances are better for gaining that customer than if you’re lower on the results page, let alone the next page and beyond.

Just don’t make a habit of hiring people because they are the first result.

2 comments Visited 4929 times August 27th, 2007 Michael D Jensen

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Discount or Ignore Paid Links

Posted by Aaron R Stewart on August 16th, 2007

There has been some post and comments lately which have expressed frustration with Google’s attempts to discount the referral power of links purchased to bolster rankings. Why people have a problem with this makes no sense to me. I personally don’t have a problem with any SE discounting paid links. Why wouldn’t they attempt to discount paid links? Isn’t the whole purpose of a search engine to provide clients with the most relevant results possible, results not influenced by tactics or games? I personally want my organic search results to only contain sites that are reputable, sites where the owners have worked hard to get there, have written good content, have naturally established themselves in relevant circles, have referral links from past clients, or associates, based on a good product, solid customer service and historic proficientcy. I don’t want directories, no matter how “good” the content is, or fly by night companies looking to make a quick buck, who have paid for links to sneak themselves on the first page. it is sites like these which muck up the SERPs organic results.

Some will spew that ads on the SERPs are actually paid links, to which I totally agree, but we know they are paid links, we understand the bias there, and they are obviously quarantined away from the organic results. In my mind the search engines have earned the right to sell space on their pages based on the traffic they attract. This incredible level of traffic is based on the satisfaction of searchers, due to the accuracy of previous organic search results. So, in my mind, if you want qualified traffic quickly, then paying a search engine and picking out some targeted keywords in a PPC campaign might be the best way to go to get started. But there is no way someone should go out and attempt to purchase a bunch of paid links in an attempt to bully their way onto the organic search results page, that is not what organic search pages are there to provide, and the search engines are looking to stop you. Don’t risk your business in this manner.

Search engines attempt to deliver relevant results for search clients, these results consist of both organic results and paid ads attempting to match the purpose of the initial search. However, when a SEO uses other sites they own or control to provide links to improve their clients rankings, that too is a paid link. Do these sites, which have been artificially forced onto the SERPs, occasionally give the searcher what they need, perhaps, but not always, and that is the problem. Random links from a site, which only is linking out because it was paid to do so, can’t ethically be considered a link with any value, it is a tainted and usually irrelevant link. Search engines rightfully use the number of links and the quality of the sites providing the links, to assist in determining the quality of a site, that makes perfect sense to do so. But links from sites that have no relevance, or from individuals who have never used the product, really don’t have any business handing out a link and should be discounted, or not used in the rankings at all.

All a paid link can really tell us is the site buying the link has money to spend on links, and the site selling the links enjoys cashing checks. That really isn’t a sound foundation for a legitimate referral. So Google, Yahoo, Ask, all of you guys, please continue to weed out those sites that purchase links, and those SEOs that use other sites to game the rankings, they are attempting to bury small business owners who are working to establish themselves online by working on content and links the right way.

5 comments Visited 7086 times August 16th, 2007 Aaron R Stewart

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SEO – Vital to Small Business

Posted by Aaron R Stewart on August 7th, 2007

To small business owners, SEO cannot be seen as the “end all – be all” to their potential success, but it rightfully should be considered a “must do” in order to maximize their full business potential. Based on our own situation, and finally deciding ourselves we needed to spend time on SEO, we now understand that getting started in SEO can be a bit intimidating, and very confusing without the right information. The SEO world tends to speak in their own tongue, and their language wasn’t developed, or taught in any business classes I attended. These new terms, whether it was meant to be this way or not, seem to have created a bit of a “barrier to entry,” to use a term we are more familiar with. Essentially the SEO industry created an illusion of “if we don’t know the terminology, it will be difficult to understand or perform SEO, and even tougher to do it well.” I felt the same way at first, but that perception is simply not true. SEO done the right way, without all the tricks and tinkering (which isn’t all that effective anymore anyway), is actually pretty straight forward. Just as simple as learning about credits and debits in Accounting or how supply and demand affect pricing in Economics. Not too tough to understand with a little reading and some hands-on exercises.

So if SEO is important, and we can learn it, how much time should we spend on SEO as a small business owner? It is an excellent question, and ultimately depends on how much business a firm hopes to bring in through their online efforts. For example, if a firm has in mind that in 12 months they would like to have 50% of their sales coming from online sources, and they currently only enjoy 5% of total sales from the site, then they should probably spend a considerable amount of time working on the site, making sure all the pieces are in place, so not only will the site’s visibility improve, but potential clients will be happy with what they find. Conversely, if this firm wants only 50% of their sales from online sources, but they now enjoy 60% of total being online generated, then they should focus more attention on more traditional forms of marketing and advertising until this ratio changes.

To get started in SEO, I would recommend just setting aside an hour a day to dive in. At first start just by learning about SEO, either from some pretty good books on the topic here and here, or through a number of blogs we recommend to our readership, namely: Michael Gray (GrayWolf), Todd Malicoat (StuntDubl), Lee Odden (Online Marketing Blog), Rand Fishkin (SEOmoz), and Brian Clark (CopyBlogger). These books and blogs will provide good insight and instruction on the ins and outs of all aspects of SEO.

Once one has a basic grasp of SEO, they really should get themselves an account with SoloSEO, in order to put this knowledge to use, using the most comprehensive set of SEO tool on the web. Much like exercises in Accounting and Economics, actually using the tools, and seeing the results of your work, drives home the SEO concepts, and puts the finishing touches on the learning process. Through working with SoloSEO’s tools, a solid understanding of the pillars of SEO, namely keywords, links and content will form, and SEO will then seem not only doable, but pretty simple.

So once we understand what SEO “is,” then it is time to really understand our industry online, and review what our competitor’s are up to. This online Competitive Analysis can also be done using some of SoloSEO’s tools and reports. We must remember we are competing within a different marketplace, with new competitors, and how they have positioned their sites online, could and should influence how we position and optimize our sites today and in the future. There is not a pre-determined set of guidelines at this point for SEO, no matter what some might say, much of what we need to do to compete most effectively online will be determined by what our competitors have done and will do in the future. While the process of SEO is standardized, the focus of our specific SEO strategy will need to be flexible to face the challenges put forth by our online competitors. If we watch what they do, and manage our online SEO accordingly, then we can keep pace or outpace what they are attempting to do, and better our online exposure.

In my mind there isn’t a business out there today which cannot benefit from an online presence, especially a site that is well prepared, and skillfully promoted. Small business owners need to take every advantage, use every possible tool and strategy available, to insure their eventual, or continued success. I can think of nothing more vital, more accessible and more easily implemented (not to mention more affordable) than SEO. A site which runs well, and effectively targets the right potential clients, promotes a firm’s image in a positive way, while making sales, even while we sleep, or while we play golf (not that anyone would do this during business hours). Take the time to get to know SEO and you will quickly understand just how big your little company can become, and that realization can be quite jolt.

2 comments Visited 4397 times August 7th, 2007 Aaron R Stewart

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Stay Online Stupid…

Posted by Aaron R Stewart on July 31st, 2007

Mike Moran’s post today, entitled Should Small Business Ditch the Web? discusses, well… I was going to say an “interesting point,” but I think instead I will say “ridiculously obvious point.” Mr. Moran essentially uses some of this post as a rebuttal to a comment to a prior post, by someone with the screen name of “Ikey.” It is Ikey’s view that big businesses have taken all the good keywords, and dominate the online marketplace to a point, that we as small business owners really have nothing left to live for online, and we might as well pack it in and move our marketing efforts offline, to more traditional forms of advertising.

AAAAAAAANNNNKKK! Wrong answer, terrible advice, and even sillier logic. Mr. Moran aptly points out that offline forms of advertising are much more expensive, which is true, and depending on the product, I would add they may not be as effective, or as beneficial to a small business in the long-term. I unfortunately took (wasted) the time to go and visit this Ikey’s site, and frankly it was, well… icky. It is my opinion Ikey isn’t going to sell anything from the site as now constituted, no matter how many folks happen to find him online. And this is probably where our online business discussion needs to go. Ikey’s site looks like many other cheap ebook, promise the world, deliver very little, type sites, and it is delivered in the almost cliche, early 90s look and feel, animating GIFs, etc. Now I realize that “retro” is cool with clothing and perhaps some models of cars right now, but retro isn’t cool with web site design. To really be successful online, I believe you must start with your site and company image. Online, the site essentially becomes the salesperson, and if the site looks cheap and sleezy, it reflects badly on the company, no matter the quality of the content. It is perhaps sad to admit the online world is as superficial as the offline world, but that has been our experience.

Being online is also important for small businesses because we never know who is going to find us. Michael and I have been surprised, no frankly shocked, at the number of clients that have found our companies, even some Fortune 500 clients, despite our poor performance in some search engine rankings. And we have been even more amazed at the keywords these clients used to find us.

Which kinds of leads us to another interesting post. Marketing Pilgrim posted an article entitled Business Doesn’t Need SEO by Jeremy Luebke last Thursday. Now it was quite an eye catching title, and thankfully the message was very appropriate. Do we as business owners need SEO to be a successful business? The answer is simply no, I know a number of business that have done very well without much help from an online presence, and they have done very little, if anything, in the form of SEO strategy implementation. I am sure you know companies like this as well. But is that the question we should be asking ourselves? Do we need SEO as small business owners? From my standpoint, no we don’t need it, but I believe we should all be doing it, at least a little bit. SEO is the difference between doing well, and doing extremely well for a long period of time. SEO strategies position a site to do well not only now, but even more so in the future. As a site improves in the rankings through implementing focused SEO strategies, and is indexed for a longer period of time, the search engine cred of the site will increase. As content is added, and links increase with time, the better the site’s ranking will become, and the better the chance potential clients will be able to find the site, even if it isn’t on the first SERP page. SEO efforts build on themselves, and where that takes a business in the future is anyone’s guess, but without a doubt it will drastically increase the potential that new clients will find us.

And what about these potential searchers/clients, who are they, and how do they eventually find us. This is an interesting phenomena as well. We are seeing the way people use search change, they are getting better at search, as they have learned how to better use long-tail search queries to more quickly and precisely find what they are looking for. Additionally, potential clients, both old and young are now not afraid to look online until they find a company that fits what they perceive they are looking for. Even my mother and father have become Googleites, and can find what they need very well. We have heard from some clients that they were just “searching” around and essentially stumbled on to us, if we had not been online, or at least trying to be visible online, this would not have happened. People are willing to look for what they want, and spend time doing it, because they have learned it does make a difference in their experience. I would also suggest that many searchers understand that the best company for their needs might not be on the first page of the search engine results page. Experience with the search engines results has taught us all this reality.

So if we add it all up, an online presence, meaning a welcoming site, with a good product/service, and good customer service equals a good chance for a successful small business. However, if we then throw in a good dose of SEO strategies, coupled with an ever-improving and discerning search population, and you have the recipe for steady to exceptional growth over time. So just stay online, going offline is just, you know…

4 comments Visited 5276 times July 31st, 2007 Aaron R Stewart

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The Increasing Importance of Content

Posted by Aaron R Stewart on July 24th, 2007

To really get an understanding of what good content is about and why it is so important, Copyblogger is a great site to visit. I subscribe to their blog and really find the advice and examples offered extremely helpful when it comes time for me to sit down and write. And because content will always be one of the most difficult and important aspects of site optimization, getting all the help we can concerning content is quite important.

Good content is simply a well written paragraph or page which communicates to the potential client, exactly what we hope to communicate, with no ambiguity, while it also offers info to the search engines so our site is categorized properly within their database. But the ability to write well isn’t something anyone can do without some training and practice. Writing is more than just using ones imagination, or creatively putting down ideas with nice verbiage, it also has to do with technical guidelines, such as proper punctuation, verb tense and sentence structure, etc. Online content is a very interesting animal, there is quite a bit of it, with more being thrown up everyday for a variety of reasons. All this new content is quite a bit of data for the search engines to process quickly and accurately, and then rank efficiently. However, site owners shouldn’t panic about all this new content, as much of the new and existing content if of questionable quality. In fact, I believe all this new content actually offers good writers an increased opportunity to shine long-term in the search engines ranking, if they continue to create high-quality content.

Let me explain, I personally subscribe to just over 50 blogs. And of these blogs, I would say there are only about 5 that could be considered well written. Most of these blogs are extremely informative, and good advice often abounds, but the sentences one needs to muck through to pull all the info out can be painful to read. I actually shudder at some sentences posted. In some cases reading poorly written blogs kind of feels like taking Nyquil to me. I really hate taking Nyquil, it causes me to gag, and the taste, as well as the aftertaste is putrid. It is a horrible experience. However, I will take it when I am really sick, even though I despise it, because I know I will feel better once I get it down. Reading some blogs is also uncomfortable, but I know by reading them I will learn something, but it sure isn’t enjoyable. (Which doesn’t bode well for their long-term readership numbers and growth rate)

Interestingly enough, some of the most knowledgeable SEO consultants seem to really struggle to write quality content. I originally found this odd, but it now kind of makes sense as I have had time to learn the history of SEO. Early on, when search engine marketing was in its infancy, some very bright individuals learned they could employ various questionable optimization tactics to get a site to quickly perform well on the search engines. One of these techniques was to simply fill site pages with random non-sensical text, then sprinkle in some carefully chosen keywords to fool the search engines into believing the site had some relevance on these keyword topics. Some of these individuals even had this phony content page creation technique automated, so they really had to do very little to have thousands of pages online in no time. So, in a very real sense, they simply used technology to employ their SEO tactics quickly, and frankly got good results with them. But now those days are gone, and they never thought they were going to need to really write something readable someday. Presently the search engines have become quite good at detecting and properly ranking these poorly written and non-sensical sites, while conversely awarding higher ratings to sites with quality content. And as the search engines continue to improve sniffing out poorly written sites, the importance and rankings of good quality content will increase. Think about it, with all the new content flying up online daily, how are site engines going to most efficiently deliver the search results most relevant as quickly as they need to? They are going to have to do better at determining the quality of content provided on sites, and award the well-written sites.

Above just the search engine results, there is also a more basic reason to focus on quality content, which is to give potential clients a good impression of the company. As a point, when searching for an expert on any given topic, it is much easier for us to feel comfortable with them, if we feel we understand them, and what they are about. If we can tell they have taken considerable care in presenting themselves in a professional manner, them we are more likely to believe they will take this care with us as well. Also, let’s face it, when search engines serve up quality sites, and reputable companies on their search results pages, it reflects well on the search engine’s algorithm and the firm’s image. However, when search engines frequently serve up garbage, irrelevant sites, no one will search with them anymore. So since search engines are going to do a better job of analyzing content, we need to make sure we are consistently adding quality content, or perhaps paying some professionals to do it for us. Many of you already know Michael and I started a content creation company, simply based on our understanding of the importance of quality content, and the difficulty to produce it consistently over time.

So how can we become better writers? The easy answer is to read well written content and attempt to learn by analyzing their techniques, but I am of the mind that this method isn’t always practical, possible or long-lasting. Case in point, I am historically not a good writer, I have been told as much by many a professor and teacher through the years. It is so bad, I was required to take various writing classes at almost every level of schooling, from high school, to college, to Master to PhD, each educational level was more challenging to write within, and I have struggled terribly to get my writing skill to a point where it was finally considered acceptable, even if it was only barely so, to some of my educators. But for me these courses were the only way for me to learn it. So, while I didn’t enjoy the writing courses when I took them, I am grateful for the stuff I learned now, and I strongly recommend writing courses to others who struggle as I do. There are many way to take writing courses out there; such as accredited online universities, local community colleges and universities, and even some good home study opportunities where you can move at your own pace. I am confident that any time spent learning to be a better writer will pay dividends in the future. And these benefits will far exceed any short term cost of time, or money required to make it happen. Even if writing content for a site isn’t what you plan do be doing in the future, becoming a better writer is still worth the time and can enhance your ability to communicate in the digital world.

Ultimately, I believe the future of quality content is incredibly bright, and it will continue becoming a more important measuring stick of a site’s quality. And as the search engines get better at properly analyzing the quality of a site’s content, and organizing accordingly, they will be able to more confidently recommend these quality sites to their search customers. It is kind of a cool turn of events, its like search has gone retro like everything else these days. For many years slick technology and automated tactics dominated the search engine rankings, and now we find out we need to draw upon the techniques and skills we were taught, and hopefully learned, in our 9th grade English classes. I guess all these English teachers were actually right, good writing never does goes out of style. Who would have thought that old codger, Mr. Burton, was actually correct all these years?

7 comments Visited 3213 times July 24th, 2007 Aaron R Stewart

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Google + SEO = The New “AOL Keyword”?

Posted by Michael D Jensen on June 18th, 2007

We all remember TV, radio, and even print ads back in the AOL era that left us with an AOL Keyword for finding their site. Over time, and as AOL became less important, TV/radio/print ads gave you a domain name instead. Today on the radio I heard a commercial from Honda Certified Used Cars that sounded eerily similar to “type in the AOL Keyword”. The radio ad said to visit Google or Yahoo! and type in the keyword “Honda Certified Used Cars”. Searching for this in Google brings up Honda’s Certified Used Cars site (http://automobiles.honda.com/certified/) as the first listing in the results. Obviously telling us to search for the keyword in Google/Yahoo! is much easier than telling us to go to “automobiles dot honda dot com forward slash certified”.

Plus, they can always control the PPC page. Their PPC page appears to go to the same place, but it actually goes to a page hosted on googlepages.com, so they must be doing some landing page testing.

As I was pondering this, my mind brought me back to last year’s PubCon when John Battelle talked about Google (et al.) as “the new interface to technology”. It literally is our yellow pages, our 411 service, our encyclopedia, our calculator, etc.

Some cautions are in order

1) Obviously if you’re buying radio and TV spots, you need to give out a keyword that you can realistically be in the top for a long time. It should probably include your company name. But if your company name is weird, hard to spell, hard to remember, or just plain dumb, you’re probably a good fit.

2) You’ll need to make sure your SEO is in tip top shape. Honda isn’t going anywhere ranking for that term, but you’re not Honda. Content alone is not going to do it, you’re going to need to build and/or buy some links.

3) You must also realize that you are setting yourself to lose some advertising dollars from your consumers finding alternatives on just their first look into that search space. Hopefully you control more than just 1 listing in the organic results, because otherwise the search results page has 9 other results just on that front page alone, and probably 9 more advertisers running ads on that page.

Is it a Good Idea?

I think we may see it be more common, especially for advertisements about specific products from a company. Honda sells new cars too, but this commercial is to boost their used cars product, and because it takes two clicks (on small text even) from their home page to get to the same place, it makes a lot of sense just to direct them to Google.

Another advantage is that in Honda’s case, they have local dealers selling Honda Certified Used Cars and the ads are geo-targeted. So I can not only find Honda’s site, but I can also find my local Honda dealer and search their inventory from their site (hopefully).

5 comments Visited 9642 times June 18th, 2007 Michael D Jensen

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